Frequently Asked Questions
Everything you need to know about grounding and your order.
How do I know if my grounding product is working?
You can verify the conductivity of your product using a dedicated continuity tester or a multimeter. When properly connected to a grounded outlet or grounding rod, the silver fibers in the fabric facilitate a connection to the Earth's natural energy.
What is your shipping policy for international orders?
We ship our earthing products worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Can I wash my grounding sheets and mats?
Yes, most of our grounding sheets are machine washable. We recommend using warm water and a mild liquid detergent. Avoid using bleach, fabric softeners, or whitening detergents, as these can damage the silver conductivity over time.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your grounding experience, you can return the product in its original packaging for a full refund, excluding shipping costs.
Are your products safe to use during a thunderstorm?
Our grounding cords are equipped with a built-in 100k ohm resistor for safety. However, as a general precaution, we recommend disconnecting your grounding products during a lightning storm, just as you would with other electronic devices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay to ensure a secure checkout process.